We will take a winter vacation from December 28th to January 5th. Although replies to questions and...
Welcome to GOTOH's Official Website.
from Our BlogTOPICS – Our Voices
Frequently Asked QuestionsINQUIRIES – Excerpts
- 1Can I buy Gotoh parts directly from Gotoh company ?
Basically Gotoh does not sell our parts directly to personal users.
Please kindly ask or contact with retailers or web-shops that sells our parts.
- 2Can I trade directly as a retailer or instrument builder?
We conduct all export operations through Japanese trading companies. If you need GOTOH products as a dealer or manufacturer, we will introduce you to the most suitable trading company.
- 3I would like to confirm if my parts installed to my instrument named (brand-name, model) is Gotoh-made.
We have no reply to this kind of question.
Even if some guitar maker indicates the use of Gotoh parts, we cannot confirm which model is installed to. Each guitar maker has their own specifications depending on the manufacturing year, differences of factories and so on, even though they install Gotoh OEM parts.
- 4Is it possible to repair my Gotoh parts ?
It depends on the model types and the conditions of your parts. Please show a damaged part by sending the parts itself or the picture. We will reply to your inquiry by return. For repair of damaged parts, please contact with shops or instrument makers you purchased the parts. In addition, please understand that we basically use the latest assembly parts for your repairing. We modify some parts and inspections for the better improvement at random times.
- 5Is it possible for me to replace Gotoh parts by myself ?
It is possible, but we do not guarantee for the safety of replacment. We do recommend you to entrust replacement of parts to a repairman or craftsman.
The replacement of pegs or the parts is not easy and possibly can cause the damage of breaking a screw, not enlarging a peg hole to accommodate the new replacement bushing and a screw.